Effective date: October 28, 2026
Dingdok comes with a 30-day money-back guarantee. If the app does not work for you, tell us within 30 days of your purchase and we will refund you in full. This policy explains what is covered and how refunds are processed.
1. 30-day money-back guarantee
Every license purchased through this website is covered by a 30-day money-back guarantee, starting from the date of payment. Within this window you may request a refund for any reason — no questions asked.
2. How to request a refund
Contact us from the email address registered to your Dingdok account and include:
- Your account email address.
- Your order number (shown on the payment result page and in your PayPal receipt).
- The reason for your request (optional, but it helps us improve).
Send refund requests to support@dingdok.com with the subject line "Refund Request". We respond within one business day.
3. How refunds are processed
- We review your request and confirm the eligibility.
- The refund is issued through the original payment method (PayPal). PayPal typically shows the money back in your account within a few business days.
- Once the refund is processed, the order is marked as refunded and the membership tied to that order is deactivated. Your account stays active on the free tier.
4. What happens to your membership
Dingdok licensing is account-based. After a refund:
- The membership purchased with the refunded order is turned off.
- If other valid, non-refunded orders remain on your account, those benefits are not affected.
- Downloaded files you created with the software remain yours.
5. Eligibility notes
- Refunds apply to first-time payments of a license. Repeated purchase-and-refund cycles of the same license may be declined.
- Requests must be made within 30 days of the payment date; later requests are handled case by case.
- Payments made through third-party resellers or bundles are subject to that seller's refund policy.
6. Chargebacks
Please contact us before opening a PayPal dispute or chargeback. We resolve legitimate refund requests directly and quickly, and a chargeback is rarely the fastest way to get your money back.