Every license includes a fixed number of seats. Moving to a new computer means freeing an old seat first, so you never exceed your limit. The whole process is self-service.
When you need to move
- You bought a new laptop or desktop.
- You reinstalled the operating system.
- You are retiring a machine.
Step 1 — Deactivate the old computer (recommended)
- On the old computer, open Settings → License.
- Click Deactivate this device.
- Confirm. The seat is released and the app reverts to the free edition.
Do this before wiping the disk. If the old machine is already gone, skip to step 3.
Step 2 — Activate the new computer
- Install Dingdok on the new machine.
- Open Settings → License.
- Paste the same key and click Activate.
The seat is now bound to the new device.
Step 3 — If the old computer is unavailable
If you cannot deactivate it, use Settings → License → Release a seat. This invalidates the seat on the old device the next time it goes online. If you have exhausted every seat and the old device never returns online, contact support with your order details.
Hardware changes on the same computer
Replacing a disk or reinstalling the OS may change the fingerprint and require reactivation. The key is unchanged; just activate again. If you have run out of seats because of repeated reinstall, release a seat first.
Precautions
- Do not share a key between people; a seat is for one person’s devices.
- Do not run the same seat on two computers at once.
- Keep your order email; it is the proof of purchase needed for support.
Related
See “Activate your license” for the first-time steps and troubleshooting.